- Frequently Asked Questions
Frequently Asked Questions
How Do I Use My T Spheres?
Stressors and daily sources of anxiety can build up and be stored as muscle tension in the body causing aches and pains. T Spheres aromatherapy massage balls are molded specifically for massage to help alleviate these pains using our easy and effective T Spheres Techniques.
Apply Palm Pressure on chronic tension points, move into Palm Rolling across the tense or sore area. Add our Myofascial Twist Technique by holding the T Sphere with your fingertips and apply gentle pressure, adding a twist to release superficial connective tissue. Use as an Acupressure tool, place underneath your body along the back muscles that support the spine to release trigger points and open neurological channels or underneath your feet for reflexology and foot massage.
Heat and Ice Therapy
- Option 1: Bring water to a boil, add T Spheres for 2-3 minutes, remove and pat dry. Use caution with boiling water.
- Option 2: Microwave, place your T Spheres in water in a microwave-safe bowl, heat for 1-2 minutes, remove and pat dry. Use caution with boiling water.
Test heat before application.
- Option 1: Freeze for 30 minutes or more. Can be stored in the freezer in a resealable bag to retain freshness.
- Option 2: Place in a bowl of ice, in cooler or on an ice pack for 15 minutes or more.
Test cold before application.
How Do I Refresh My T Spheres?
Spray one or two pumps into the portable pouch and place your T Spheres inside to allow absorption.
Spray one or two pumps into the palm of your hand, massage your hands using your T Spheres, this will allow the T Spheres to absorb the oil. This application is recommended for direct skin contact only not on clothing.
Can I Use Other Essential Oils with T Spheres?
We do not recommend using other oils with our products. The specific amount of oil infused into our product line is what our patented process is all about.
Disclaimer: T Spheres Inc. is not liable and will not replace any damages to the T Spheres set if you try to replicate the infusion process or refresh using other essential oil lines.
How Do I Clean My T Spheres?
Rinse with cool or warm water, air or pat dry then refresh with matching aroma refresher spray as needed.
Additionally for deep cleanse, blend 25% hydrogen peroxide / 75% water for 5-10 minute soak, follow with cool water rinse and refresh with matching aroma refresher spray as needed.
Do not use soap, rubbing alcohol, or antibacterial gels as this will damage the proprietary, textured rubber compound.
How Do I Order T Spheres?
Ordering online at T Spheres is designed for ease with our responsive design website.
If you are a new retail customer we suggest you Create An Account with us – creating an account will save your customer information for easy ordering next time you shop + add you to our list to receive sales, discounts and promotional codes – as perks for being T Spheres shoppers! If you already have an account - YAY! proceed to ‘Login’.
When you are at the CHECKOUT simply follow the on-screen instructions. Complete your billing, shipping and payment details. Your transactions will be processed by our payment service provider in a completely secure environment and you will automatically receive an order confirmation email.
All coupon codes and gift certificates are entered at checkout.
If you are still unsure of how to order online – don't worry, please call us at 212 533 8300 (M-F 12n-6pm) or email us at email@example.com and we can talk you through the process or take your order over the phone – if you email us we will get back to you as soon as possible (usually within 48hrs).
If you are interested in setting up a Wholesale account please complete this application and we will be in touch.
How Do I Return or Cancel My T Spheres Order?
We want you to be 100% happy with your T Spheres purchases and gifts. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. Before returning an item to us please contact us at 212 533 8300 or alternatively you can e-mail us here and provide photos of the damage beforehand (occasionally damaged returns do not require you to ship the product back to us).
Please take due care when returning items and ensure they are suitably protected for transit. You will be responsible for the items and postage costs until they reach us. Goods that are returned to us and subject to us being satisfied that such a defect exists and has not been caused by incorrect storage or handling we will credit you in full by your original payment method or send you a replacement order. We won’t be able to cover for any other damages or losses beyond that of refunding or replacing your order, including your original delivery charge.
Once received, we will process your return as soon as possible and at the very latest within 30 days. Your credit or debit card provider determines the time taken to credit your card. This is usually between 10-15 business days. We will notify you once we have credited your card.
If you wish to cancel your order after placing online, email us at firstname.lastname@example.org and a customer service rep will be in touch with you.
There will be a $2 cancellation fee for canceled orders.
Orders that have been shipped cannot be canceled.
The T Spheres manufacturing process does not use chemical sealant to lock the logo ink into the sphere. Therefore some logos will be darker than others and can eventually fade away. The essential oils used in our products are seasonally selected for each production and can cause a variance in color of the T Spheres massage ball. Additionally, if stored for long periods without use, the proprietary rubber compound can absorb the essential oils and cause a change of color. The shelf life of an unused T Sphere is approximately a year to 18 months with each aroma having specific qualities that might allow longer periods of storage without use. We highly recommend using your T Spheres regularly and following the cleaning and care instructions included with your set.