We want you to be 100% happy with your T Spheres purchases and gifts. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. Before returning an item to us please contact us at 212 533 8300 or alternatively you can e-mail us here and provide photos of the damage beforehand (occasionally damaged returns do not require you to ship the product back to us).
Please take due care when returning items and ensure they are suitably protected for transit. You will be responsible for the items and postage costs until they reach us. Goods that are returned to us and subject to us being satisfied that such a defect exists and has not been caused by incorrect storage or handling we will credit you in full by your original payment method or send you a replacement order. We won’t be able to cover for any other damages or losses beyond that of refunding or replacing your order, including your original delivery charge.
Once received, we will process your return as soon as possible and at the very latest within 30 days. Your credit or debit card provider determines the time taken to credit your card. This is usually between 10-15 business days. We will notify you once we have credited your card.